What should be your priority if a client expresses discomfort during a service?

When a client expresses discomfort during a service, the priority should always be to address their concern immediately and adjust the service. This approach demonstrates professionalism and care for the client's well-being, ensuring they feel heard and safe during their experience. By promptly addressing the issue, whether it’s a temperature concern, tightness in a haircut, or any other discomfort, the barber can modify the service to better suit the client's needs.

This proactive response not only helps alleviate the client's discomfort but also reinforces trust and rapport between the barber and the client. Taking swift action to rectify the situation may even lead to a more positive overall experience, ultimately impacting client satisfaction and retention.

Other approaches, such as finishing the service quickly, discussing it with another barber, or offering a discounted price, do not directly resolve the client’s discomfort and may lead to further dissatisfaction. Hence, addressing the client's concern right away is the most effective and responsible course of action.